Online Support

 

Product status:

Issue 02.07.2014

Device series / class: Searching device name: Selection of device:
0.0 Treffer
Status table:
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Legend:

Status Current product - the product is at latest technical level and is supported by all departments.
TBD product - support for this product will cease within the next 1-3 years when the product will be discontinued.
Year (e.g. 1995) - year in which the product was discontinued.
Available Yes - fully available and contained in price list.
No - product no longer available.
Year - available until ...
Spare part Yes - spare parts available for repairs / spare parts for repairs and not for new commissions / projects.
No - no spare parts available for repairs unless the functional problem is not down to the device.
  Please check with our Customer Service Department whether your device can be repaired before you send it in.
Limited - not all spare parts for repairs are available.
  Please check with our Customer Service Department whether your device can be repaired before you send it in.
Repair Yes - the product can be fully repaired.
Limited - product support can only be granted under certain circumstances and to the extent that information is still available.
Year - Repair warranty until ..., then the repair status goes to "conditional / no spare parts" or restricted.
Conditional /
no spare parts
- There are no spare parts available for the product.
  Repair may be possible after diagnosis (eg replace faulty fuse).
Support Yes - the product is fully supported.
No - the product can no longer be repaired, spare parts for the product are no longer available.
Limited - product support can only be granted under certain circumstances and to the extent that information is still available.
  There will be no comprehensive problem solution or error re-creation.
Year - product support will be granted until ...
  after which the support status is changed to "No" or "Limited".
Can be device designation - by Possible successor or alternative product.
replaced by - - if status is NOT = "Current product" then no alternative product can be supplied for the device.